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Shipping Information
All Fruit Pearls and Citrus Pearls are Shipped Frozen and require proper handling to maintain the quality of the product. We use Federal Express® or UPS® as primary shipping companies. Shipping and Handling Prices are added at Checkout and determined by Zone Distance from Florida. All Orders Must Ship 1 or 2-Day Air (Florida destinations only will get a GROUND shipping option which usually arrives in 1 Day.
ALL PRODUCTS MUST BE STORED AND SERVED FROZEN
Packages which ship via FedEx/UPS 2-day will only ship on Mondays through Wednesdays (except holidays). Shipments are packaged in insulated styro-foam shipping boxes along with *Dry Ice (examine warning below) to insure safe delivery. If your product does not arrive in the 48-hour shipping time and/or is not completely frozen (free flowing) please call.
All orders are shipped SIGNATURE RELEASE - NO SIGNATURE REQUIRED.
This means that if no one is there to receive the order from FedEx® or UPS®, the driver will leave the order at the door. We highly recommend that someone be there within the designated timeframe to promptly place products in the freezer (Chest freezers maintain product quality longer). We recommend the use of the FedEx® or UPS® tracking number (we will e-mail you the tracking number when the order is shipped), to monitor the delivery of your order.
If this is a gift, please be sure to alert the recipient that something perishable is coming via FedEx® or UPS® and to try and make arrangements to pick up the delivery within the expected timeframe and immediately take product out of the cooler and PLACE IT IN THE FREEZER upon receipt!
FOR BEST RESULTS STORE AT 0f (Zero Degrees) or Colder
DO NOT ALLOW THE PRODUCT TO THAW
Receiving your delivery frozen and in good condition is our priority!
We must therefore follow a schedule that will insure that your order is received in a timely manner and in excellent condition.
For any special needs or requests please feel free to contact us.
Delivery Schedule:
Orders placed on:
- Monday (before 11 a.m. EST) will be delivered by 7 p.m. on Wednesday
- Tuesday (before 11 a.m. EST) will be delivered by 7 p.m. on Thursday
- Wednesday (before 11 a.m. EST) will be delivered by 7 p.m. on Friday
- Call us if you need a product to be delivered on aSaturday (extra charge)
- *Orders in Florida will normally arrive the next business day.
*DRY ICE WARNING!
Please Read
Dry Ice is Extremely Cold (-109º F) and May Cause Severe Cold Burns. Wear Hand Protection - Gloves, Oven Mitt or Folded Towel also Will Work. Keep Dry Ice Out Of Reach Of Children And Animals.
Take Product out of Styrofoam cooler, place product in freezer, leave dry ice in container to sublimate, later dispose of plastic bag. |